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5405 John Eskew Drive
Alexandria, LA 71303
318.308.6146

FAQs at FiXX Cycling

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Great! You just need to book a private ride and it will all be taken care of for you.

Great! You just need to book a private ride and it will all be taken care of for you.

Our trainers can fit any wheel size from 24inch to 700c, but your back tire has to be a slick tire (no knobbies). You can get this at your local friendly bike shop.

How do I get started?

Create a login account on the home page.
Select the package(s) you would like to buy.
Check out the schedule of time offerings and book a time that works best for you.


How much in advance can I book a ride?

30 Days


How does this Autopay thing work?

You will save money by selecting autopay.  All autopay set-ups are for a minimum 3 month commitment.  Your monthly charges will be automatically charged to your credit card.  You can cancel this service at any time after the 3 month period, or you can let it renew as long as you would like.  These changes can be made by simply signing in to your account and clicking cancel.  There are no cancellations allowed during the initial 3 month period.


How much notice do I need to give if I need to cancel a pre-registered class without being charged?

At least 24 hours.


What happens if I don't show up for class?

Refer to our policies and procedures page.


What happens if a class I am interested in is full?

You can click on the waitlist option and you will automatically be notified through email when a spot becomes available. If you change your mind and no longer want to be on the waitlist simply click the cancel button.


What do I bring?

Your bike, cycling shoes (if you use clippless pedals), a towel, at least 1 bottle of your favorite hydration brew (some heavy sweaters will need 2), MUST HAVE A TRAINER SKEWER, and a great attitude.


What happens when I get to the studio?

Plan on arriving around 10 minutes early and your friendly FiXX team member will set up your bike for you and get you started.


What in the world is a trainer skewer?

It is the metal fastener on your back wheel that we use to secure your bike on the trainer. Many non-rounded skewers will not work and would not be safe to use. Now worries, you can pick this up at your friendly local bike shop.


What do I wear?

On the bottom...Many cyclists prefer the comfort of padded cycling shorts. They are not mandatory, but they make your ride so much more comfortable. On the top...a tshirt, tank top or cycling jersey is fine. Just be comfortable.


What if I really don't know what I am doing... from shifting gears to pacing?

WELCOME! We are here to teach you. You will be a pro in no time!


What if I am pregnant?

As with any exercise program, check with your doctor first. Cycling is a nice low-impact form of exercise and you are in full control of your intensity the whole ride.


Can my child ride with me?

Sure, FiXX is family friendly and has a special adapter for smaller wheels. The rear wheel must be smooth (not mountain bike/knobby tires) and must be at least 24 inches. Please notify us if you will be needing this adapter. We will have 2 available.


How much do I need to ride to see results?

We recommend 3 days per week to get the best results. Many riders can gain up to 10 watts in a month with this type of commitment, and they will notice a huge difference when they go outside to ride!


What the heck is a WATT?

A WATT is a measurement of how hard you pedal times how fast you pedal. So your progress will be very clear to you as you are able to measure this unit on every Compu Trainer ride....along with your heartrate, your cadence (rate of pedal turnover), and your speed.


How will I know if I am improving?

Oh, you will know! You will be tested in the beginning to measure your watts. After a few rides you will clearly see these watts going up. Everyone wants MORE WATTS!


What if I am uncomfortable on my bike?

FiXX owner, Stacey McMickens, can fit you properly to help you find your most powerful position along with your most comfortable position. Inquire with Stacey at Stacey@s3training.com.


What if I don't have a bike but want to give this thing a try?

No worries, we have several different rent bikes for you to use that have standard flat pedals. We will do a quick fit for you and help you get started.


What if I only have a mountain bike?

Our trainers can fit any wheel size from 24inch to 700c, but your back tire has to be a slick tire (no knobbies). You can get this at your local friendly bike shop.


What if I just want to come ride a course or workout by myself or with friends?

Great! You just need to book a private ride and it will all be taken care of for you.


If I have signed up for the unlimited monthly ride package do I have to pay extra for private rides?

Nope. You just need to contact us to book your private ride time and we will be there to help get you on your way.


What is the difference between a Multi Rider Spot and an Individual Rider Spot?

The multirider Compu Trainer allows you to compete against other riders on one set course and everyone's data will be displayed on the flatscreen TVs.  The individual rider Compu Trainer allows you to compete with yourself and you can choose to do the same workout as the other riders or maybe you want to do a different ride on that day.  Your data and view of your course will be displayed right in front of you on a laptop screen.   If we are using ERG video then all 10 bikes can participate on the same course at once.   Click here for more info on ERG video......http://ergvideo.com/info/how-it-works


What is the difference between a Compu Trainer and a "Normal" Bike Trainer?

A Compu Trainer is a very high tech piece of equipment that measures your power output, heart rate, speed and pedaling cadence.   It also can simulate hundreds of different bike courses from around the world.   You "see" and "feel" the resistance changing and the course changing as you ride as if you were actually there.  A "normal" bike trainer just gives you a set resistance with no measuring capabilities and no specific course selection.  You basically just ride.

We have 8 mulitrider trainers that allow those 8 users to compete with each other or against themselves and everyones data (heartrate, watts, speed, etc) is displayed on 1 screen. The individual rider spot can compete with the other 8 riders or do an individual ride where you compete against yourself or do a different course and your individual data and screen view is displayed on a laptop computer right in front of you. This is just personal preference, some days you may want to do your own thing, other days you may want to see where you stand in the group.

We have 8 mulitrider trainers that allow those 8 users to compete with each other or against themselves and everyones data (heartrate, watts, speed, etc) is displayed on 1 screen. The individual rider spot can do the same course that the class is doing or do a different course and their individual data and screen view is displayed on a laptop computer right in front of them. This is just personal preference, some days you may want to do your own thing, other days you may want to see where you stand in the group.

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