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5405 John Eskew Drive
Alexandria, LA 71303
318.308.6146

FiXX Cycling Policies and Procedures


Purchasing Rides, Classes and Account Set-up

We utilize an on-line purchasing and scheduling program that is very user friendly.  This convenient program allows you to purchase classes, reserve your spot in class, check your account and review class schedules right from your smart device or computer. 


All class purchases at FiXX Cycling are non-refundable, non-interchangable and non-transferable.


Reservations and Cancellations

Class spots may be reserved 1 week in advance.  You may cancel a class with no penalties if cancelled at least 24 hours prior to your scheduled class start time.  Classes can be cancelled by simply going to www.fixxcycling.com and sign in under MY ACCOUNT, then find your reservation and click cancel.   If you fail to cancel your scheduled class on time or do not show up at all, your account will be charged.  Space is limited and we want everyone to have a chance to ride.

 
WAITLIST

If a class is sold out you will be given an opportunity to be put on the WAITLIST.  Once on the WAITLIST you will receive an email notification that a spot has become available.  You will then automatically be added to that class.


Walk-ins and reservation release policy

Drop-ins are welcome and if there are any spots left available its all yours.  We accept VISA/MC/DISCOVER.   Pre-registered clients still must show up for their class promptly.  Anyone who has not arrived by the scheduled class time can have their spot taken by a drop-in.

 
Autopays

All autopay options are for a 3 month minimum commitment and can not be cancelled during that time.  After 3 months, your contract can renew or you can cancel by simply by logging in to your account.

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